Refund policy

90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee on eligible products purchased directly from our official website.

You may use the product for up to 90 days from the date of delivery.
If you are not satisfied with your experience, you may request a refund within 90 days of delivery.

For hygiene and safety reasons, we do not require the return of opened or used personal care products.

If your request is approved, your refund will be issued to your original payment method.

Why Refunds Are Issued Without Returns

Our products are personal care and wellness items designed for direct contact with the skin or body.

For health, hygiene, and safety reasons, once a product has been opened or used:

  • It cannot be resold

  • It cannot be safely redistributed

  • Returning it may pose contamination risks

To protect our customers, we do not require physical returns of opened products.

Instead, we issue refunds under our satisfaction guarantee without requiring the product to be sent back.

Eligibility Requirements

To qualify for a refund under our 90-day satisfaction guarantee:

  • The product must have been purchased directly from our website

  • The refund request must be submitted within 90 days of delivery

  • Only one opened product per customer is eligible

  • Excessive or abusive refund patterns may result in refusal

We may request:

  • Proof of purchase

  • Photos of the product

  • A brief explanation of your experience

This helps us prevent abuse and improve product quality.

Damaged or Incorrect Items

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact us immediately at:

artcatcheur@gmail.com

We will review the issue and provide an appropriate solution.

Non-Returnable Items

Due to hygiene and safety considerations, the following items cannot be physically returned:

  • Opened or used personal care products

  • Gift cards

  • Sale or clearance items

  • Custom or personalized products

Refunds for personal care products are issued only under the 90-day satisfaction guarantee described above.

European Union – Right of Withdrawal

If your order is shipped to a country within the European Union, you have the legal right to cancel your order within 14 days of delivery, without providing a reason.

Under this statutory right:

  • The product must be unused and unopened

  • Returned in its original packaging

This right is separate from and in addition to our 90-day satisfaction guarantee.

Refund Processing

Once approved, refunds will be processed to the original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us.

Contact Information & Brand Updates

You may contact us at:

help@polarisnutrition.com

Please note:
As our company grows and our brand evolves, our contact details (including email address and website domain) may be updated. Any changes will be reflected on our official website and in this policy.

All guarantees and rights described in this policy remain valid regardless of future branding or contact information updates.