Shipping policy

Order Processing

All orders are processed within 2–3 business days after payment confirmation.

Processing times do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (when available).

During periods of high demand, processing times may be extended.

We reserve the right to cancel orders suspected of fraud or unauthorized activity.

Shipping & Delivery Times

Due to our international logistics network, products may ship from multiple fulfillment centers. Items from the same order may arrive in separate packages at no additional cost.

Estimated Delivery Times

  • United States (mainland): 10–20 business days

  • Europe: 10–20 business days

  • Other international destinations: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • High shipping volumes

  • Events beyond our reasonable control

If your order has not arrived within 30 days from dispatch, please contact us and we will investigate.

Tracking Information

Tracking information is provided when available.

Please note:

  • Tracking updates may take several days to activate

  • Some international carriers provide limited tracking visibility

  • Updates may pause while parcels are in transit between countries

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or local fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

Lost or Undeliverable Packages

If a package is confirmed lost in transit by the carrier, we will provide a replacement or refund.

If a package is marked as delivered by the carrier but you claim non-receipt, we may require additional verification before issuing a refund or replacement.

We are not responsible for:

  • Incorrect shipping addresses provided at checkout

  • Packages refused by the recipient

  • Failed delivery attempts due to absence

Risk of Loss

In accordance with applicable consumer protection laws, risk of loss remains with us until the goods are delivered to you or a person designated by you.

Cancellations

Orders may be canceled or modified before dispatch.

Once an order has been shipped, cancellation is no longer possible.

This does not affect your statutory right of withdrawal where applicable.

European Union – Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, in accordance with applicable consumer protection laws.

Please refer to our Refund Policy for full details.

Force Majeure

We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to customs delays, natural disasters, labor disputes, transportation disruptions, or governmental actions.

Contact

If you have questions regarding shipping, delivery, or order status, please contact:

Email: help@polarisnutrition.com
Atlas Meridian Commerce LLC
30 N GOULD ST STE N
Sheridan, WY 82801
United States